Shop Policies

 

Shop Policies

General

Thank you for supporting me by making a purchase! My pottery is handmade in small batches, and items may vary in size, shape, and finish.

Care and use

Unless otherwise specified, it is safe to assume all pieces are food-safe, and OK to put in the dishwasher and microwave. I recommend hand washing when possible, as it’s more gentle.

I am looking for a piece that I don’t see here. Do you take custom orders?

Pottery is my hobby and creative outlet, so I am not able to accommodate custom orders at this time. My current available inventory is listed on this site, and I will update it periodically as I complete new items.

Returns and exchanges

Unfortunately, I’m not able to accept returns or exchanges.

What if my items arrive broken?

Bummer! Please email me at hello [at] amandabuzard.com with a photo of the box and broken item(s), and we’ll sort it out.

When will my order arrive?

Standard shipping for orders inside the contiguous U.S. will take 5-10 business days to arrive. Once I send your package, I am not able to access any information beyond what is available on the USPS tracking page. I cannot take responsibility for any delays or missing shipments.

Will you ship my order internationally?

Only in special cases… please email me at hello [at] amandabuzard.com.

How will you ship my order?

For orders in the United States, your items will be sent via USPS First Class or Priority Mail.

How much does shipping cost?

Shipping costs depend on the weight of your order, how many pieces you purchase, and where you live. Shipping will automatically be calculated at checkout.

I live in the SF Bay Area. Can I pick up items locally instead?

Yes, if you’re able and willing to meet in San Francisco. When you place your order, use the code “PICKUP” for free shipping, and I’ll contact you to set up a time to meet.